Q - Can I change/cancel my order?
A - We may be able to change/cancel your order depending on what stage your order is at. If you were to request to change/cancel your order we recommend you do this ASAP. Please see delivery page here for the dispatch time. Please view your order for cancellation details.

Q - Can I add to my order?
A - No, unfortunately once an order is placed you cannot amend it. Please contact us here to discuss, it may be possible to avoid paying duplicate postage.

Q - Can I use more than 1 discount code per order?
A - No, unfortunately only 1 discount code may be used per order.

Q - Are there any other methods to place my order other than via the website?
A - You may purchase UCP products through our Instagram at @ucp_clothing.

Q - What is the delivery time?
A - Our delivery policy can be found HERE

Q - Do you offer postage outside the UK?
A - Yes, postage options are viewed at checkout.

Q - How do I return an item?
A - Our returns policy can be found HERE

Q - Can I refund or exchange an item?
A - Our refund and exchange policy can be found HERE

Q - If my item is faulty what do I do?
A - Our policy regarding faulty items can be found HERE

Q - Where can I find my order number?
A - Your order number will look something like this #UCP3047. This can be found on your invoice under your account purchases and on your confirmation email.

Still not answered your question? Please email us on We aim to respond within 48 hours.

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